Policies
Refund & Return Policy
Effective Date: September 24, 2026
At Last Kin, we stand behind the quality of our products. Because many of our products are produced or prepared specifically for each order, all sales are final unless otherwise stated in this policy. Please review your order carefully before completing your purchase.
Orders cannot be canceled or modified once they have entered processing or production.
Submitting a cancellation request does not guarantee that an order can be canceled. If we are able to stop an order before processing or production begins, we may approve the cancellation at our discretion.
Your request must include:
Do not discard the product or its original packaging until your claim has been resolved.
If Last Kin determines that a return is appropriate, we will provide return instructions. Unauthorized returns may be refused and returned to the sender.
To be eligible for an approved return, the product must be returned in the condition in which it was received, including any original packaging, accessories, documentation, and other materials included with the order.
Approval of a return request does not automatically guarantee a refund. Returned merchandise may be inspected before a final determination is made.
For any other return that Last Kin agrees to accept at its discretion, the customer may be responsible for all return shipping costs.
Original shipping charges are non-refundable except where required by law or when Last Kin determines that the return resulted from our error.
Processing times vary depending on the payment provider or financial institution. Last Kin is not responsible for delays caused by banks, credit card companies, or payment processors after a refund has been submitted.
Shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless otherwise required by law or the refund is the result of an error by Last Kin.
If you ordered the wrong product or variation, you will generally need to place a new order.
If Last Kin sent an incorrect or qualifying defective product, we may replace the item rather than issue a refund, at our discretion and subject to applicable law.
Last Kin is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.
If an order is returned to Last Kin because it was refused, unclaimed, or determined to be undeliverable due to information supplied by the customer, any additional shipping or handling costs may be the customer’s responsibility.
Original shipping charges may not be refundable.
Customers should first check the delivery location, household members, neighbors, building management, and the shipping carrier when attempting to locate a package marked as delivered.
We may assist with available carrier information, but assistance does not constitute acceptance of financial responsibility for a package confirmed as delivered.
Nothing in this section limits any rights you may have under applicable law.
Last Kin reserves the right to provide the payment processor or financial institution with relevant order records, shipping records, delivery confirmation, communications, and other documentation when responding to a payment dispute.
Fraudulent or abusive payment disputes may result in Last Kin declining future orders from the customer, where permitted by law.
Where applicable law provides a return, refund, cancellation, warranty, or other consumer right that conflicts with this policy, the applicable legal requirement will control.
All Sales Are Final
Last Kin does not accept returns, exchanges, or cancellations for:- Change of mind
- Ordering the wrong product, size, color, style, or quantity
- Preference changes after an order has been placed
- Products that have been used, worn, opened, installed, altered, washed, or damaged after delivery
- Minor variations in color, texture, placement, or appearance that are inherent to the product or manufacturing process
- Items purchased during a sale, promotion, clearance event, or with a discount code
- Gift cards
- Personalized, customized, made-to-order, or special-order products
Order Cancellations
Orders begin processing shortly after they are placed.Orders cannot be canceled or modified once they have entered processing or production.
Submitting a cancellation request does not guarantee that an order can be canceled. If we are able to stop an order before processing or production begins, we may approve the cancellation at our discretion.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, contains a manufacturing defect, or you receive an item different from what you ordered, contact Last Kin within 7 calendar days of confirmed delivery.Your request must include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs showing the product and the reported damage or defect
- Photographs of the packaging when shipping damage is involved
Do not discard the product or its original packaging until your claim has been resolved.
Eligibility for a Return
Do not send a product back to Last Kin without prior authorization.If Last Kin determines that a return is appropriate, we will provide return instructions. Unauthorized returns may be refused and returned to the sender.
To be eligible for an approved return, the product must be returned in the condition in which it was received, including any original packaging, accessories, documentation, and other materials included with the order.
Approval of a return request does not automatically guarantee a refund. Returned merchandise may be inspected before a final determination is made.
Return Shipping
When a return is approved because Last Kin sent an incorrect item or determines that a product arrived damaged or defective, Last Kin may provide return shipping instructions or a prepaid shipping label.For any other return that Last Kin agrees to accept at its discretion, the customer may be responsible for all return shipping costs.
Original shipping charges are non-refundable except where required by law or when Last Kin determines that the return resulted from our error.
Refunds
If a refund is approved, it will generally be issued to the original payment method.Processing times vary depending on the payment provider or financial institution. Last Kin is not responsible for delays caused by banks, credit card companies, or payment processors after a refund has been submitted.
Shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless otherwise required by law or the refund is the result of an error by Last Kin.
Exchanges
Last Kin does not offer exchanges for customer preference, incorrect selections, or change of mind.If you ordered the wrong product or variation, you will generally need to place a new order.
If Last Kin sent an incorrect or qualifying defective product, we may replace the item rather than issue a refund, at our discretion and subject to applicable law.
Sale and Clearance Items
Unless required by applicable law, sale, clearance, promotional, and discounted items are final sale and cannot be returned or exchanged.Refused and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address when placing an order.Last Kin is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.
If an order is returned to Last Kin because it was refused, unclaimed, or determined to be undeliverable due to information supplied by the customer, any additional shipping or handling costs may be the customer’s responsibility.
Original shipping charges may not be refundable.
Lost or Stolen Packages
Once a shipment is marked as delivered by the shipping carrier, Last Kin is not responsible for packages that are subsequently lost or stolen.Customers should first check the delivery location, household members, neighbors, building management, and the shipping carrier when attempting to locate a package marked as delivered.
We may assist with available carrier information, but assistance does not constitute acceptance of financial responsibility for a package confirmed as delivered.
Nothing in this section limits any rights you may have under applicable law.
Chargebacks and Payment Disputes
If you believe there is a problem with your order, please contact Last Kin before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.Last Kin reserves the right to provide the payment processor or financial institution with relevant order records, shipping records, delivery confirmation, communications, and other documentation when responding to a payment dispute.
Fraudulent or abusive payment disputes may result in Last Kin declining future orders from the customer, where permitted by law.
Exceptions Required by Law
Nothing in this policy is intended to eliminate or restrict any consumer right that cannot legally be waived.Where applicable law provides a return, refund, cancellation, warranty, or other consumer right that conflicts with this policy, the applicable legal requirement will control.